FAQS

US Shipping Policy

Our U.S. shipping rate is a bit higher because orders going to the United States require extra import and handling steps. These include customs processing and additional logistics to make sure your package arrives safely and on time.

When will the pre-orders be shipped?

Solid Shooting Sleeves - approx. 5th December.
Stealth Hockey Guards -approx. 18th December.

Can I track my order?

Absolutely — once your order ships, you’ll receive an email with your tracking number and link so you can follow it every step of the way

👉 Click here to view full Shipping Information.

Do you offer express shipping?

Yes! Express options are available at checkout for both domestic and selected international destinations.

How do I wash my shin guards?

To wash the Stealth Guard and Phantom Shin Guard, please adhere to the washing instructions on the labels sewn inside. These instructions MUST be adhered to in order for you to get long-lasting joy from your garment. You can throw either of these products in the washing machine, but we recommend only a cold, gentle cycle. Avoid spin drying and do not use the dryer. Heat will damage both the fabric and padding. Air-dry naturally in the shade.

The Intrepido, Compression Sleeve Pocket, Armour Blade Shin Guard and Plastic Shin Guard insert may all be hand washed with a mild detergent. Air-dry naturally in the shade.

Where do you ship?

We ship worldwide, except to the United States.

How can I place an order?

Simply go to our website, add your chosen items to the cart, and proceed to checkout.

How long does it take to process my order?

All orders are packed and shipped within 2 business days. Please allow a little extra time during busy periods or product launches.

What payment methods do you accept?

💳 PAYMENTS

We accept all major payment methods, including:
American Express, Apple Pay, Bancontact, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.

Your payment details are always encrypted and secure.

How long will my order take to arrive?

Australia (Domestic): Standard 2–8 business days | Express 1–4 business days

International: 6–27 business days depending on your location

Do you ship internationally?

Yes, we offer international shipping with additional fees to everyone except the US.

Can I return or exchange an item?

We do not offer returns or exchanges for change of mind.

If your item arrives faulty or damaged, please email us at support@gameguardian.com.au
with:

Your order number

A clear photo of the fault

Our team will review it and arrange a replacement or refund where appropriate.

👉 Click here to view our full Returns Policy.

How can I contact customer support?

You can reach us through email, live chat, or our Contact Us page for quick assistance

Do you offer discounts or promotions?

Yes! Follow our social media pages or subscribe to our newsletter to stay updated on the latest deals.

Is my personal information secure?

Absolutely. We use SSL encryption and comply with data protection regulations to ensure your personal and payment information is safe.

How do I find my size?

Each product page includes a detailed Size Chart for sleeve and guard measurements.
The Stealth Hockey Guards Size Chart is also accessible anytime through the main menu on our website.

👉 Click here to view our full Size Guide.

What’s the difference between the sleeve and the insert?

Our hockey shin guard system combines a compression sleeve (available in multiple colours and sizes) with a hard shell insert (available in 20 cm or 26 cm). Together, they provide maximum comfort and protection.

Are your products unisex?

Yes — all Game Guardian gear is built for all athletes, regardless of gender.

OTHER

My tracking says “delivered” but I haven’t received my package. What should I do?

Please double-check your delivery address and with neighbours first. If it’s still missing, contact support@gameguardian.com.au
and we’ll help investigate.

Can I become a Game Guardian Athlete or Ambassador?

Absolutely! We’re always on the lookout for passionate players to represent the Game Guardian Gang.
You can apply by filling out our Athlete Sign-Up Form on our website, or visit us on Instagram @gameguardianau
for the latest call-outs.